Policies

Welcome to The Fresh Fork Catering at the University of Houston! Our mission is to provide you with exceptional quality, exceptional service, and a creative cutting-edge culinary experience. Our professional staff is available to assist in planning your special event

Monday - Friday
7:30am - 5:00pm
(713)743-2202
catering@uh.edu

The online ordering tool CaterTrax accepts orders up to 72 hours or 3 days in advance. Customized service and menus will require 3-4 business days for creations and pricing.

Policies & Procedures

To ensure optimal selection and the best possible service we kindly ask that events be booked at least seven business days in advance. We understand events arise unexpectedly, and we will do our best to accommodate your needs. If an order is placed less than 72 hours in advance a $15 late charge will automatically be added to your invoice.

Order Minimums

If an order does not meet the minimum guest count additional charges may apply.

Confirmation

We kindly request a confirmed number of guests or any changes to your order to be specified 3 business days prior to the event. This number is considered the guaranteed guest count.
If your catered event is less than $1200 a confirmation approval is required through CaterTrax. When the event totals over $1200 we kindly require a signed Banquet Event Order (BEO) to confirm your catered event.

Cancellation

Cancellations must be made five business days prior to the contracted event date. Cancellations must be made in writing three business days prior to your event. A 50% charge will be assessed if cancellation is made within 48 hours of the event. If cancellation is made less than 24 hours prior to the event, the client is responsible for the full amount.

Wait Staff

Events are billed in four-hour increments. Events exceeding the four-hour limit will be subject to additional service fees.

Serviceware and China

All disposable service ware will be furnished as accompaniment to all items purchased. Some exceptions apply to orders being picked up. We provide high quality disposable ware or Eco Friendly Products. Where china fees are applicable, including flatware, salad/entrée/dessert plate and beverage glass if necessary, a fee will apply. Additional fee will apply for added china.

Linen

Tablecloths are supplied for all food and beverages service tables at events. Tablecloths for non-food tables are available for an additional $6.99

Billing

A credit card is required for all catering orders. An order less than $1200 will automatically be charged the next business day following your event. A voucher payment will be accepted within 30 days after your event if your order total is over $1200.

Any approved direct billing will be assessed a 5% late charge if invoice is not paid within 30 days of the event and an additional 5% late charge will be added for each additional 30 days the bill is unpaid.

Full payment is required prior to event with the exception of those hosted by a University of Houston department.

Tax Exempt

We request tax-exempt forms be emailed to catering@uh.edu three business days prior to the event.

Order Minimums

We are happy to cater to off-site/off-campus locations. We require a $500.00 food & beverage minimum, exclusive of service and labor fees. A delivery/pickup service fee may apply.

Special Diets & Dietary Restrictions

Special diets are accommodated upon request, we kindly request that your needs be submitted as soon as possible.

Alcohol Service

Events held in Student Center South
All alcohol service must be provided by University of Houston – Dining Services & The Fresh Fork Catering, the holder of the liquor license. The reserving party must complete a Registration of Alcoholic Beverage Distribution Form through the Dean of Students Office for review and approval when University of Houston students are expected or anticipated to attend the function. We do not provide alcohol for events that are serviced by outside caterers.

Forms are available from Student Centers Conference and Reservation Services or via the University of Houston website under the Dean of Students Office link: http://www.uh.edu/dos

TABC requires a minimum of 10 business days prior an event you are requesting alcoholic beverages to be sold. If the event is outside Student Center South we require notification within 15 business days of your event in order to receive permit in time to avoid expedited processing fees.

All Alcoholic beverages sold will be served by a TABC Certified Bartender. The bartender must refuse service to anyone under age and must ask for proof of age for anyone under 30. The bartender is required to refuse service to persons who are not conducting themselves in an orderly manner or appear to be intoxicated. University of Houston Dining Service and The Fresh Fork Catering reserve the right to refuse alcohol service to any individual for any reason, and to shut down and remove the bar at any time if we deem if necessary.

Safety

For the health and safety of our guests it is our strict policy that all food must remain with the Catering Department at the end of the event for proper disposal. Our policy prohibits us from allowing guests to remove any remaining food or beverages. If food is removed from an event the Catering Department isn’t responsible or liable for the quality or safety of these items. Therefore, we will not be providing to-go boxes.